Refund policy

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at zengy272@gmail.com.

Returns should be sent to:

Room 201, No. 19, Lane 586,

Yuqiao Bocui Residential Community,

Kang’an Rd, Kangqiao Town, Pudong New Area,

 Shanghai , China

If your return is accepted, we’ll provide instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us at zengy272@gmail.com for any return-related questions.

Damages and Issues
Please inspect your order upon arrival and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

Non-returnable Items
Unfortunately, we cannot accept returns on sale items or gift cards.

Exchanges
The fastest way to ensure you get what you want is to return the item you have first. Once the return is accepted, you can place a separate order for the new item.

Return Shipping Costs
Unless the item is defective, damaged, or incorrect, customers are responsible for return shipping costs. We do not provide prepaid return labels for non-defective returns. Original shipping charges are non-refundable. If the return is due to our error, such as receiving a defective, damaged, or wrong item, we will assist with the return and cover the reasonable return shipping cost where applicable.

Refunds
We will notify you once we’ve received and inspected your return, and let you know whether your refund has been approved. If approved, you’ll be automatically refunded to your original payment method within 10 business days. Please note that it may take additional time for your bank or credit card company to process and post the refund.

Approved returns must be sent to our return processing address in Shanghai, China.

If more than 15 business days have passed since your refund was approved and you still have not received it, please contact us at zengy272@gmail.com