Terms of service

OVERVIEW

Welcome to TAOGEN. The terms “we”, “us” and “our” refer to TAOGEN, operated by TAOGEN LIMITED. We operate this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the “Services”). Our store is powered by Shopify, which enables us to provide the Services to you.

These Terms of Service, together with any policies referenced herein (these “Terms”), describe your rights and responsibilities when you use the Services.

Please read these Terms carefully before using our Services. By visiting, interacting with, or using our Services, you agree to be bound by these Terms and our Privacy Policy, available at /policies/privacy-policy. If you do not agree to these Terms or our Privacy Policy, you must not access or use the Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state, province, or country of residence, or that you are the age of majority in your state, province, or country of residence and you have given us your consent to allow any of your minor dependents to use the Services on devices you own, purchase, or manage.

To use certain parts of the Services, including placing an order, you may be asked to provide certain information, such as your email address, billing information, payment details, and shipping information. You represent and warrant that all information you provide is accurate, current, complete, and that you have all rights necessary to provide such information.

You are solely responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. You may not transfer, sell, assign, or otherwise license your account to any other person without our prior written consent.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to display as accurately as possible the colors, images, and descriptions of our products that appear in the store. However, we cannot guarantee that your device’s display of any color or product detail will be accurate.

We do not warrant that the appearance, color, texture, or other attributes of any product you purchase will exactly match the images or descriptions displayed on the Services.

All product descriptions and pricing are subject to change at any time without notice, at our sole discretion. We reserve the right to discontinue any product at any time and to limit quantities of any products or services that we offer.

SECTION 3 - ORDERS

Your placement of an order constitutes an offer to purchase. We reserve the right to accept, decline, limit, or cancel any order at our sole discretion. An order is not accepted until we confirm acceptance.

We must receive and successfully process payment before an order is accepted. Please review your order carefully before submitting it, as we may be unable to accommodate cancellation or modification requests after the order has been accepted.

If we cancel or modify an order, we may attempt to notify you using the email address, billing address, and/or phone number provided at the time the order was made.

Your purchase is subject to our Refund Policy, available at /policies/refund-policy.

You represent and warrant that your purchases are for personal or household use only and not for unauthorized commercial resale.

SECTION 4 - PRICES AND BILLING

Prices, discounts, and promotions are subject to change without notice. The price charged for a product or service will be the price in effect at the time the order is placed and will be stated at checkout or in your order confirmation.

Unless otherwise expressly stated at checkout, any applicable shipping charges and any applicable sales tax, VAT, GST, or similar consumption tax required by law will be displayed at checkout and are the responsibility of the customer.

For orders shipped to the United States, all applicable import duties, import taxes, customs clearance charges, and brokerage or disbursement fees are covered by us. Customers should not be required to pay additional import-related charges upon delivery, except where required by applicable law or caused by inaccurate or incomplete information provided by the customer.

SECTION 5 - SHIPPING AND DELIVERY

Delivery times are estimates only and are not guaranteed. We are not liable for delays caused by carriers, customs clearance, weather, force majeure events, or other circumstances beyond our reasonable control. However, nothing in this section limits any non-excludable consumer rights under applicable law.

You are responsible for ensuring that the shipping address provided is accurate and complete. We are not responsible for orders delivered to an incorrect address supplied by you.

For orders shipped to the United States, all applicable import duties, import taxes, customs clearance charges, and brokerage or disbursement fees are covered by us. Customers should not be required to pay additional import-related charges upon delivery, except where required by applicable law or caused by inaccurate or incomplete information provided by the customer.

Any shipping charges and any applicable sales tax, VAT, GST, or similar consumption tax required by law will be displayed at checkout, where applicable, and remain the responsibility of the customer.

SECTION 6 - INTELLECTUAL PROPERTY

The Services, including but not limited to all trademarks, service marks, trade names, logos, text, displays, images, graphics, product descriptions, product reviews, videos, audio, and the design, selection, and arrangement thereof, are owned by or licensed to TAOGEN, its affiliates, licensors, or service providers, and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for your personal, non-commercial use only. You must not reproduce, distribute, modify, create derivative works from, publicly display, publicly perform, republish, download, store, or transmit any material on the Services without our prior written consent.

Except as expressly stated in these Terms, nothing herein grants you any right, title, or interest in or to any intellectual property rights of TAOGEN, Shopify, or any third party.

TAOGEN, our logos, product names, service names, designs, and slogans are trademarks of TAOGEN or its affiliates or licensors. Shopify’s name, logo, product and service names, designs, and slogans are trademarks of Shopify. All other marks appearing on the Services are the property of their respective owners.

SECTION 7 - OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that such tools are provided “as is” and “as available” without any warranties, representations, conditions, or endorsements of any kind. We shall have no liability whatsoever arising from or relating to your use of optional third-party tools.

Your use of such tools is entirely at your own risk and discretion, and you should ensure that you are familiar with and approve of the terms on which the tools are provided by the relevant third-party provider(s).

We may also, in the future, offer new features or services through the Services, including the release of new tools and resources. Such new features and services shall also be subject to these Terms.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to third-party websites, content, or services that are not owned or controlled by us.

We are not responsible for examining or evaluating the content or accuracy of any third-party materials or websites, and we do not warrant and will not have any liability or responsibility for any third-party materials, websites, products, or services.

If you choose to access any third-party website or service, you do so at your own risk. Please review the applicable third party’s terms and policies before engaging in any transaction.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our store are made directly with TAOGEN, not with Shopify.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and us, including any injury, damage, or loss resulting from products or services purchased from us. You hereby release Shopify and its affiliates from all claims, damages, and liabilities arising out of or related to your purchases and transactions with us, to the fullest extent permitted by applicable law.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy, available at /policies/privacy-policy.

Because the Services are hosted by Shopify, Shopify may collect and process personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transmitted to and shared with Shopify and certain third parties who assist in operating the Services, including parties located in countries other than your own.

By using the Services, you acknowledge that you have read our Privacy Policy and understand that your information may be processed in accordance with that policy and applicable law.

SECTION 11 - FEEDBACK

If you submit, upload, post, email, or otherwise transmit any suggestions, ideas, reviews, proposals, plans, or other content (collectively, “Feedback”), you grant us a worldwide, perpetual, irrevocable, non-exclusive, transferable, sublicensable, royalty-free license to use, reproduce, modify, adapt, publish, distribute, display, and otherwise exploit such Feedback in any medium for any lawful purpose, including commercial purposes.

You represent and warrant that:
(i) you own or control all rights in and to the Feedback or otherwise have the right to grant the license above;
(ii) your Feedback does not violate any law or the rights of any third party; and
(iii) your Feedback will not contain unlawful, defamatory, abusive, obscene, or malicious material.

We are under no obligation to maintain any Feedback in confidence, to pay compensation for it, or to respond to it.

We may, but are not obligated to, monitor, edit, or remove Feedback that we determine in our sole discretion to be unlawful, offensive, threatening, defamatory, obscene, infringing, or otherwise objectionable.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.

We reserve the right to correct any such errors, inaccuracies, or omissions, and to change or update information or cancel orders if any information on the Services is inaccurate at any time without prior notice, including after you have submitted your order.

SECTION 13 - PROHIBITED USES

You may use the Services only for lawful purposes. You may not use the Services:
(a) for any unlawful purpose;
(b) to solicit others to perform or participate in unlawful acts;
(c) to violate any applicable international, national, federal, provincial, state, or local law, regulation, rule, or ordinance;
(d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others;
(e) to harass, abuse, insult, harm, defame, slander, intimidate, or discriminate against any person;
(f) to submit false or misleading information;
(g) to upload or transmit viruses or any other type of malicious code;
(h) to spam, phish, pharm, pretext, spider, crawl, scrape, or otherwise access the Services in an unauthorized manner;
(i) to interfere with or circumvent the security features of the Services; or
(j) for any other conduct that we determine may harm us, Shopify, users of the Services, or expose any of them to liability.

We reserve the right to suspend, restrict, or terminate your access to the Services if, in our sole judgment, you violate these Terms.

SECTION 14 - AGENTS

14.1 This section applies if you use, allow, enable, or cause the deployment of any Agent to access, use, or interact with the Services. “Agent” means any software or service that takes autonomous or semi-autonomous action on behalf of, or at the instruction of, any person or entity.

14.2 No Agent may access, use, or interact with the Services unless, at all times, it identifies itself and operates in accordance with the requirements set out in this Section.

14.3 We may limit, restrict, or block whether and how any Agent accesses, uses, or interacts with the Services, including by technical measures.

14.4 Agents must:
(i) clearly identify that requests are from an Agent and disclose the Agent’s name in the request’s user-agent string;
(ii) not conceal or misrepresent that any access or interaction is from an Agent;
(iii) respond truthfully to any prompt or question intended to determine whether the interaction is human- or computer-generated; and
(iv) not circumvent any measure intended to block, limit, modify, or control Agent access to the Services.

SECTION 15 - TERMINATION

We may terminate or suspend your access to the Services, or any part thereof, at any time and for any reason, including if we believe you have violated these Terms.

You remain liable for all amounts due up to and including the date of termination.

The following Sections survive termination: Intellectual Property, Feedback, Termination, Disclaimer of Warranties, Limitation of Liability, Indemnification, Severability, Waiver and Entire Agreement, Assignment, Governing Law, and any other provision that by its nature should survive.

SECTION 16 - DISCLAIMER OF WARRANTIES

The Services and all products offered through the Services are provided on an “as is” and “as available” basis, without any representation, warranty, or condition of any kind, whether express, implied, or statutory, except as expressly stated by us in writing.

To the fullest extent permitted by applicable law, we disclaim all implied warranties or conditions of merchantability, fitness for a particular purpose, durability, title, non-infringement, and quiet enjoyment.

We do not warrant that:
(i) the Services will be uninterrupted, timely, secure, or error-free;
(ii) the results obtained from the use of the Services will be accurate or reliable; or
(iii) any errors in the Services will be corrected.

Some jurisdictions do not allow the exclusion of certain warranties, so some of the above exclusions may not apply to you.

SECTION 17 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, in no event shall TAOGEN, TAOGEN LIMITED, our affiliates, directors, officers, employees, agents, contractors, service providers, licensors, or Shopify and its affiliates be liable for any indirect, incidental, special, consequential, exemplary, or punitive damages, including without limitation lost profits, lost revenue, lost savings, loss of data, business interruption, or replacement costs, arising out of or related to your use of, or inability to use, the Services or any products purchased through the Services, whether based in contract, tort (including negligence), strict liability, or otherwise, even if advised of the possibility of such damages.

To the fullest extent permitted by applicable law, our total liability to you for any claim arising out of or relating to the Services or products purchased through the Services shall not exceed the amount you paid to us for the product or service giving rise to the claim.

Nothing in these Terms excludes or limits any liability that cannot be excluded or limited under applicable law.

SECTION 18 - INDEMNIFICATION

You agree to indemnify, defend, and hold harmless TAOGEN, TAOGEN LIMITED, Shopify, and our respective affiliates, directors, officers, employees, agents, contractors, licensors, and service providers from and against any claims, liabilities, damages, losses, and expenses, including reasonable legal fees, arising out of or related to:
(1) your breach of these Terms;
(2) your violation of any law or the rights of a third party; or
(3) your misuse of the Services.

SECTION 19 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, void, or unenforceable, that provision shall nevertheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed severed from these Terms. Such determination shall not affect the validity and enforceability of any remaining provisions.

SECTION 20 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms shall not constitute a waiver of such right or provision.

These Terms, together with any policies or operating rules posted by us on the Services, constitute the entire agreement between you and us regarding your use of the Services and supersede all prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us.

Any ambiguities in the interpretation of these Terms shall not be construed against the drafting party.

SECTION 21 - ASSIGNMENT

You may not assign, transfer, delegate, or otherwise dispose of these Terms or any of your rights or obligations hereunder without our prior written consent.

We may assign, transfer, or delegate these Terms or any of our rights and obligations under them at any time without notice to you, to the extent permitted by law.

SECTION 22 - GOVERNING LAW

These Terms and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of the Hong Kong Special Administrative Region.

Any dispute, controversy, difference, or claim arising out of or relating to these Terms or your use of the Services shall be subject to the exclusive jurisdiction of the courts of the Hong Kong Special Administrative Region.

SECTION 23 - HEADINGS

The headings used in these Terms are included for convenience only and shall not limit or otherwise affect these Terms.

SECTION 24 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms by posting updates to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the Services following the posting of any changes constitutes acceptance of those changes, except where additional notice is required by applicable law.

SECTION 25 - CONTACT INFORMATION

Questions about these Terms should be sent to us at:
zengy272@gmail.com

Our contact information is as follows:

TRADING NAME: TAOGEN
LEGAL ENTITY: TAOGEN LIMITED
EMAIL: zengy272@gmail.com
BUSINESS ADDRESS:
Room A08, 2/F, Lee Ka Industrial Building
8 Ng Fong Street, San Po Kong
Kowloon, Hong Kong

BUSINESS PHONE NUMBER: +86 17521186630
BUSINESS REGISTRATION NUMBER: 80134651
VAT NUMBER: N/A